Payment
Overseas payment simply requires an irrevocable Letter of Credit and a T/T (bank wire transfer) to our bank account. For T/T payments, a 30% down payment is required to start the order, and the balance of 70% must be made payable to Art 98 one week before the shipment arrives. Then we will send you the bill of lading and associated documents required for you to release your goods from the customhouse.Please note that for orders less than $US3000? payment must be made in full to avoid additional bank expenses. If for any reason you prefer to not authorize a T/T transaction, please contact us to negotiate other acceptable methods of payment.

Shipment and Delivery
For all orders, we will provide an estimated shipment date, when we receive the order details from you. We offer reputable delivery services worldwide with approved shippers.
Usually the sample product package will send by a worldwide express shipping company and will arrive between 3 to 7 business days from shipment date . For the shipment by sea it can take 7 to 40 days. For this option, we will provide an estimated shipping time when once we receive your order.

The protection of the environment is one of our main objectives., We use the most renewable esources available for our products. As an example, the stretcher bars was are produced only from fast-growing and sustainable fir trees.

Our inkjet canvas products use only eco-friendly material. We have requested that an independent laboratory (SGS) test our products to determine the Cadmium, Lead, Hexavalent Chromium, Polybrominated biphenols, as well as polybrominated diphenol ethers, You may see their favorable report by clicking on this link TEST REPORT.

Frequently Asked Questions (FAQ):

(a) How to assemble a canvas frame and stretch a canvas?
Please click on this link? to learn more:http://www.art98.com/stretcherBars/stretcher-frame/learn how to.htm

(b) How can I calculate the shipping charges?
We can ship by either air or sea.? Keep in mind that the most economic shipment costs for orders over one cubic meter/yard that for those shipped via sea, as ocean freight charges are the same under one cubic meter/yard. Typical ocean shipping rates are $US40 per cubic meter (Your charges may change for different seasonal times as well as depending on the actual destination port, For example, to ship Los Angeles the rate is typically $US40, with New York at $US85). There is also a small? handling fee of $US100.00 that is paid to the shipping company here in China.
Some typical sample shipping costs:
(1) Los Angeles 0.2 m3 , the charge of shipment was $40+$100, TOTAL: $140
(2) Los Angeles 1 m3,   the charge of shipment was $40+$100, TOTAL: $140
(3) Los Angeles 10.0m3,   the charge of shipment was ($40*10) +$100. TOTAL: $500

(You can easily calculate the volume of your order by referring to our order form)

(c) How are the products packaged?
Stretcher bars are packed with 20 to 70 strips?(depending on style...) in a cardboard carton.
Stretched canvas?come with individually shrink wrapped protection, and are further protected by four card corners. and packed to suitable quantity in a carton.
The art canvas, inkjet canvas come with individually transparent film protection, and have covering on both sides, packed per roll each in an individual carton.?

(d) What are your minimum ordering requirements?
We normally establish a? minimum order value for both stretcher bars and canvas products. However,for? first time purchasers, we allow a much-reduced the minimum order value. Please check with us to determine this value for your specific order. For further, follow-on orders we encourage our customers to take advantage of the monetary benefits of high-volume shipping rates, but low per unit costs.

(e) I want to order a 20' container. How much will shipping cost, and how many pieces will it hold?

A 20 foot container is 28 cube meters. Such a? box can hold many stretcher bars, obviously depending on their actual size. For example - the volume size for 20 inch basic stretcher bars is 0.022m3 for 50 pieces, so you can fit 28/0.022=1272 boxes total. In other words, you can fit 1272x50=63,600 bars total in one 20' container. If the order ships to Los Angeles, USA, the cost of shipping is roughly $US1500, meaning that each piece would cost you only about $US0.023 per bar. We also list various volumes on our? order form so that you can easily calculate the order volume to fit the much larger 28 cubic meter, or 40 foot standard container. You can find the order form on this link.